Shipping Policy

Thank you for shopping with ORBITER! Here's everything you need to know about how we ship your order.

Shipping Destinations

We currently ship to the United States.

Order Processing

All orders are processed within [1–3] business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed, and another email with your tracking number once it ships.

During busy periods or promotions, processing may take a little longer. We'll notify you if there's a significant delay.

Shipping costs and available shipping options are shown at checkout.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Tracking information may take 24–48 hours to update after you receive it.

Incorrect Address

Please double-check your shipping address at checkout. ORBITER isn't responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us as soon as possible. If the order hasn't shipped yet, we'll do our best to update it.

Lost, Stolen or Damaged Packages

If your tracking shows "delivered" but you can't find your package, please check with neighbors and your local post office first, then contact us within [7] days of the delivery date.

If your order arrives damaged, email us within [7] days of delivery with your order number and a photo of the damage, and we'll make it right.

Customs & Import Duties

International orders may be subject to customs fees, duties or taxes set by your country. These charges are the customer's responsibility and aren't included in the order total.

Contact Us

Questions about your order? We're happy to help.
📧 support@trynestria.com
We aim to respond within [24–48] hours on business days.